Become an annual member or get a short-term pass through the Careem BIKE app.
Find an available bike and scan the QR code on the bike frame or enter the 5-digit code on the app to unlock it.
Take as many 45-minute trips as you like while your membership is active. Overtime fees apply on trips longer than 45 minutes.
Return your bike to any Careem BIKE station, wait for the green light and buzzer sound to make sure it’s locked.
Careem BIKE is faster than walking and perfect for quick trips. Bike stations are conveniently located at Dubai Metro stations, key areas and within communities.
With annual, monthly, weekly and daily memberships, Careem BIKE is the affordable way to get around.
Locating a station, renting a bike and paying is as easy as a tap of a button with the Careem BIKE app.
Careem BIKE is the most sustainable way to get where you’re going while getting exercise and having fun!
With any active membership, you can take as many rides as you like as long as each trip is less than 45 minutes. If you’re about to run out of time, simply return your bike to a docking station for a moment to avoid an extension fare.
Bike sharing is designed to address your micro-mobility needs and solve for the first and last mile journeys to and from metro stations and between communities.
Pedal-assisted bikes are available at stations around the city and can be rented through the Careem BIKE app. You can select a station, identify a free bike, rent it, and pick the next station for docking, all through the Careem BIKE app. The bikes can be taken from any station and returned to any station in the Careem BIKE share system.
All Careem bikes are pedal-assisted through electric motors. They are super easy to use. Instead of twisting or pressing a throttle to activate the motor, you can just start pedalling and the motor will power up automatically. The bikes also have 3 gears of pedalling speed and were designed with comfort in mind so you don’t need to be a professional cyclist or an athlete to use them.
Zones of operation include: Dubai Marina, Jumeirah Lake Towers, Al Barsha, The Greens, Internet City, Media City, Palm Jumeirah, Deira, Downtown Dubai, Jumeirah Beach Road, Dubai Canal, Karama, Mankhool, Al Qudra.
Careem BIKE will operate 800 bikes, located at 80 docking stations at launch that will scale up to 3,500 bikes, located at 350 docking stations in key areas around the city in the next 5 years.
Careem bikes were designed to fit riders of all heights and sizes. At the bottom of the seat post is a black lever that allows you to adjust the seat of your height. The seat post also has numbers, so you can remember your height setting. Don't forget: you must be 15 years or older to ride with Careem BIKE.
No, dock your bike before you get on the bus or metro. Pick up another bike at a station after you get off the bus or metro if you are still within the bike share service area.
The sturdy-framed bikes are durable and comfortable. Each bicycle comes with a loud bell, several reflectors and self-powered LED lights, so the bike is easily seen by cars and other cyclists. All riders should also wear a helmet to reduce the risk of head injury in case of an accident. Ensure that you adhere to local laws at all times when cycling.
Your safety is our highest priority. We strongly recommend riders always wear a helmet for their own safety. Wearing a helmet significantly reduces the risk of head injury in case of an accident.
Adjust the seat for your height, press the brakes to check the resistance, and check that the tires are inflated.
A station is the strip of bikes that are available around the city. These stations are solar-powered and hold a varying number of bikes. The dock is what holds the available bikes. Bikes are locked into a docking port and can only be unlocked by scanning the QR code or entering a 5-digit code on the keypad on the dock.
A kiosk or map frame is located at most stations. This is where you will find the Careem BIKE station map and information on how to use the bike.
Always try and ride on a dedicated bike lane when available. Watch out for your environment when riding on streets or pavements.
Download the Careem BIKE app from the App Store or Google Play Store. Log in with your Careem account details or sign up for a new account. Once your account is set up, you can choose a yearly, monthly, weekly or daily membership plan.
There are four membership options to choose from:
The ride starts as soon as you unlock the bike from the dock, from then you can use the bike for 45 minutes. If you choose to extend the trip beyond 45 minutes, an extension fare of 10 AED for every additional 30 minutes will apply. The ride ends when the bike is docked back.
With any active membership, you can take as many rides as you like as long as each trip is less than 45 minutes. If you’re about to run out of time, simply return your bike to a docking station for a moment to avoid being charged an extension fare. If you wish to keep a bike longer than 45 minutes you will be charged an extension fare of AED 10 for every additional 30 minutes.
Once you’ve signed up on the Careem BIKE app and have an active membership plan you can unlock any bike by either scanning the QR code on the bike frame or entering the 5-digit code on the keypad on the dock. Once done, a green light appears on the dock and unlocks the bike. Remove the bike from the dock by lifting the seat or pulling backwards on the handlebars.
With any active membership, you can take as many rides as you like as long as each trip is less than 45 minutes. If you wish to keep it longer your options are:
- Dock the bike and start a new ride by unlocking the same or another bike
- If you don’t want to dock the bike within 45 minutes you will incur an extension fare of AED 10 for every additional 30 minutes you keep the bike.
Bike share was created for quick trips and getting from Point A to Point B. Rides are limited to 45 minutes to ensure bike availability for all riders to “share.”
If you keep the bike longer than 45 minutes at a time, it’s an extra AED 10 for each additional 30 minutes. Remember to dock your bike before 45 minutes to avoid the extra charges.
While you have the bike you are legally obligated to keep it safe under your possession. Any damage or loss of the bike will lead to charges of upto AED 5000 depending on the situation.
Return the bike to any one of the stations with an open dock. You’ll be able to locate stations through the app. Match the triangle on the front of the bike with the dock and insert the bike firmly into the dock. A green light appears on the dock with a buzzer sound indicating the bike has been locked correctly.
Match the triangle on the front of the bike with the dock and insert the bike. A yellow light then appears. If a green light appears, the bike locks into the dock and your ride has ended. If a red light appears, the bike is not locked into the dock. If no light appears, the bike is not locked into the dock. If a red light or no light appears, remove the bike from the dock and re-insert the bike into the dock. If you have trouble docking your bike, reach out to BIKE Support through the Careem BIKE app.
Tip: Push from behind the bike seat to dock the bike properly.
Return the bike to the closest dock and press the red button with a wrench icon. A red light appears on the dock, so no other rider can use it until it is fixed by a technician. If you are unable to move the bike please reach out to BIKE Support through +97144405263 (timings 8 AM - 11 PM). If it is past service hours you are obligated to keep the bike in your safe possession and share complete details of the situation through the Contact Us tab, we will reach out as soon as possible.
If you are unable to move the bike to the nearest station please inform the BIKE support through +97144405263 (timings 8 AM - 11 PM). If it is past service hours you are obligated to keep the bike in your safe possession and share complete details of the situation through the Contact Us tab, we will reach out as soon as possible.
Please try and find the next nearest station to you. We urge you not to leave the bike unattended and unsecured at any point of time. If you have difficulty finding an empty station please reach out to BIKE Support through +97144405263 (timings 8 AM - 11 PM) for further instructions
If there is a bike on the dock, it means the bike is broken and cannot be used until it is fixed by a technician. If there is no bike on the dock, it means there is an issue with the dock. It will not accept a bike return. If the bike you take out has an issue, just return it to the closest dock and press the button with the wrench icon.
In case of an accident, please call the police (999) and the ambulance (998) immediately for further assistance and inform BIKE Support on +97144405263 (timings 8 AM - 11 PM) of the accident for further instructions.
Please make sure to first inform the Police (999) of the situation and await further instruction. We require you open a case with the police and reach out to our BIKE Support through +97144405263 (timings 8 AM - 11 PM) with a valid case ID or share the details on the contact us tab immediately.
You can share feedback and complaints through the Contact Us tab located in the FAQ section of the app.
You can reach out to BIKE Support on +97144405263 (timings 8 AM - 11 PM). If you find yourself in a situation wherein it is past BIKE support hours, please keep the bike safely in your possession, reach out to us on the Contact Us tab with complete details and we will get back to you as soon as possible.
To access support on your eBike rental or report any issues with your eBike, please get in touch with Careem's Customer Care service and one of our agents will be able to assist you. Our Customer Care team is available 7 days a week, 8 AM to 11 PM (GST).
For in-person assistance, please visit CareemBike's Reception in your city. Our manned reception areas are open from 9a.m. to 5p.m. on weekdays.
Call: +971 444 05263
Dubai Customer Care Inbox: email@example.com
Abu Dhabi Customer Care Inbox: firstname.lastname@example.org
Ras Al-Khaimah Customer Care Inbox: email@example.com
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