What are Packages?

Packages are a bundle of rides or kilometres offered at a discount. When you buy a package, you pay for your discounted rides or KMs up front and save BIG in the long run! It’s the best way to save on daily transportation.

We have two types of packages to suit your specific needs:

Why should I use Packages?

Ride packages

Pay up front for a set number of discounted rides. For any ride that costs less than the pre-defined discount, you pay nothing. Otherwise, you’ll only be charged the difference between your ride cost and the discount amount.

Pay upfront and save BIG

Predictable prices make it easier to plan your monthly expenses.

Get a discount on the total ride cost

All your rides are automatically discounted just like a promo code.

Priority customer support

Only the best Customer Service for our VIPs!

KM packages

Pay up front for a set number of kilometres. Your kilometres will be deducted for each ride based on how far you travelled.

Pay once and pay less.

Pay one upfront payment for all your rides at a discounted rate.

No peak. No surcharges.

No price increase during peak time, and no upfront charges for airport pickups.

Priority customer support.

Only the best Customer Service for our VIPs!

How do I buy a package?

It’s easy! You can buy Packages right through the app. You can pay using a credit or debit card, or Careem credit, which you can top-up by paying your captain extra cash after a trip, by redeeming Careem Rewards points or through Fawry, Easypaisa or other payment channels*. Be sure to turn on the “auto renew” option while checking out to automatically repurchase the same Package when yours runs out!

*Only available in certain markets.

Use debit or credit card

By overpaying your Captain with Cash

By redeeming your Rewards points

Through Fawry and Easypaisa
*only available in certain markets

How do I use my Packages?

Note: You can check your package balance from the Packages screen in the side menu or by tapping the gray bar above your car type on the pickup screen.

Note: You can check your package balance from the Packages screen in the side menu, by tapping the gray bar above your car type on the pickup screen and on the payment options screen before you confirm your booking.

FAQs

Unfortunately, your package cannot be used in conjunction with other promotions. You can, however, apply a promo code purchasing your package.

Unfortunately, unused kilometres and rides will expire on the stipulated date and cannot be carried over even if a new package is before expiration, so try to make sure you use it to the fullest!

No, you don’t get loyalty points when you purchase a package directly. However, you get loyalty points for topping up your Careem PAY account, so you can always top up your account and use the credit to packages in order to get loyalty points.

You can turn off auto renew by navigating to the Packages section of the side menu, tapping on the Package of your choice and choosing the “disable auto renew” option. Alternatively, you can navigate to Package settings in the settings section of the side menu and turn off auto renew from there.