We’re working to make Careem the safest way to get around our region. We do this by leveraging the latest safety technologies and ensuring a rigorous onboarding and training process for our Captains. You can also track your ride and get in touch with us anytime, 24/7.

Safety Measures for Customers

Before your ride

All Captains undergo a thorough screening process and regularly receive safety and security training. To safeguard your privacy, you can contact your Captain anonymously with call masking (which will soon be available in all countries).

During your ride

We provide you with insurance for every ride. In case of emergency, you can reach out to our 24/7 in-ride call centre or use the alert button (which will soon be available in all countries).

After your ride and beyond

From Captain ratings to mystery shoppers, we work tirelessly to identify and mitigate potential risks

Safety Measures for Captains

Before your ride

As a Captain, you are able to check a customer’s rating before accepting any ride. We also have your back with state-of-the-art geofencing technology that avoids dangerous areas.

During your ride

We provide you with insurance for every ride In case of emergency, you can reach out to our 24/7 in-ride call centre or use the alert button (which will soon be available in all countries.

After your ride and beyond

Our team of dedicated safety and security professionals is here to make sure you have a safe and pleasant experience.

The safety and security of our Customers, Captains and Colleagues is something we take very seriously. As we continue to grow across our region, we’re working even harder to ensure that everyone has a safe and pleasant experience with Careem. That’s what makes us different. That’s what makes us Careem.

Mudassir Sheikha, CEO & Cofounder, Careem