Food Partner FAQs | Careem

• You can make all necessary changes and additions by Raising a ticket via the Partner Helpdesk link here.
• Flat discounts can be added via the vendor portal directly.
• You can add offers/discounts/cpc activation by emailing partnerssupport.uae@careem.com or by emailing your Account Manager.
• For more information see section on “Updating your menu”.

• For any real time issues you can reach us on +97144540100.
• To report anything less urgent you can email us on partnerssupport.uae@careem.com.

To help us support you and enhance our delivery experience please include the relevant order number and full detail of your query.

• Our live order support number is +97144540100.

• Creating tickets, changing operational hours, submitting menu changes, submitting image changes, visibility to finances.

• When you are trained and go live you’ll receive an email containing your log in credentials. You’ll have two accounts, one for the owner and one for the operational staff.

• In case you have not received your credentials or for whatever reason cannot log in, please email partnerssupport.uae@careem.com with your query.

• Menu changes = 7 working days.
• Operational hours = 24 hours.
• We are revamping our operational processes to improve our turn around times but for now please bare with us.

You can make all necessary changes and additions by Raising a ticket via the Partner Helpdesk link here.

You can make all necessary changes and additions by Raising a ticket via the Partner Helpdesk link here.

• We have partnered with GetFlashy who can support you by setting up your photography session. We have secured exclusive rates that we are offering at cost to support our partners.
• GetFLashy offers an easily bookable system, enabling next day session scheduling and 48-72 hour content delivery. Book here! And use CAREEM10 for 10% discount.

• Menus with relevant upsells have higher average tickets which means more revenue for you as a restaurant.
• Adding variety makes for a better customer experience and can be the reason a someone chooses to order from you or come back as a loyal customer.
• You can make all necessary changes and additions by Raising a ticket via the Partner Helpdesk link here.

• The first step is to add sides, starters and drinks to your menu items or options like “make it a combo” by adding fries and a drink for better value.
• The next step is to add the ability to add ingredients specific to your dish and cuisine such as “add chicken”, “add peppers”, etc.
• You can make all necessary changes and additions by Raising a ticket via the Partner Helpdesk link here.

• We take price parity very seriously. Any price modifications are verified and if are found to be higher than your own menu or other delivery platforms could lead to removal from the Careem platform.

• There's a variety of tools and strategies a new brand that you can employ.
• Some strategies could include discounts, platform campaigns (Got Your Back, Dirhams for Delays, etc.) but also some very effective paid tools.
• Please note you must qualify to enter some of our bigger campaigns. Reach out to your Account Manager to better understand selection criteria.

• We offer 3 partner banners on the food page which changes every week on Monday.
• These are highly sought after spaces which are paid but also have strict brand criteria to determine eligibility criteria.
• To understand more about your eligibility and costs reach out to your Account Manager.

• Mass email goes periodically, you can sign up via form in email 2-3 per month.
• For more questions on visibility please reach out to your AM.

• Try a “Surprise and Delight”, a simple gesture like a free cookie with a hand written note thanking them and asking them to leave a positive rating can go a long way.

• You can check and update via the partner dashboard.

• Access your partner dashboard.
• Mark the item unavailable from the menu section.

• If you are POS integrated, the order will be automatically accepted.
• For tablet users, you should accept the order immediately to maintain a positive customer experience. Delays can lead to bad ratings and reduced orders.

• Our live order support number is +97144540100.

• Once a week, every Thursday.

• Your invoice is sent each month, within the first 10 days of the month
• Your statement of accounts visible in your dashboard.

• Please reach out to your Account Manager immediately.

• Please reach out to your Account Manager immediately.