Top questions
What happens if my order doesn't arrive or if there's a missing item?
You’ll get an instant refund. Our 100% Quality Guarantee means we check every item before it’s delivered to you. If any item is spoiled, damaged or missing from your order, you’ll get your money back.
How do I return an item or report an issue with my order?
All you have to do is visit our help centre on the app, tap on your order and tell us why you weren’t happy with your item. You’ll then get your money back, no questions asked.
How long will my order take to be delivered?
We work hard to deliver every order ultra fast, in as little as 15 minutes.
How do I save on groceries?
Subscribe to Careem Plus to get member-only offers like unlimited free delivery on every order, 10% off fruits & vegetables, exclusive discounts, plus more. Click here to subscribe
