FAQs
How can I change my payment method?
Add your card details during your first booking or update them in your profile under the ‘Cards’ section. You can also pay with your wallet balance on Careem.
What services are available?
Salon & Spa: For Men: Haircuts, trims, mani-pedis, waxing, massages, and facials. For Women: Hair care and styling, waxing (Honey/Rica), mani-pedis, henna tattoos, massages, and facials.
Home Cleaning: Professional cleaning with an option to book the same professional each time.
Laundry: Dry cleaning, wet cleaning, stain removal, ironing, bulk washing, and more. Specialised services for garments, home linens and shoes.
Speciality Cleaning: Deep cleaning for AC vents, furniture, balconies, and more - handled by trained experts.
Healthcare: Licensed nurses for lab tests, IV therapy, and flu vaccines, all done safely at home.
Essential Services: Packing, moving, pest control, and soon, handyman services - for every fix your home needs.How do I cancel or reschedule a booking?
Salon & Spa / Home Cleaning: Cancel or reschedule up to 6 hours in advance for free.
Laundry: Cancel or reschedule before pickup. If you miss a pickup or delivery, you can reschedule at your convenience.What are the operating hours and service areas?
Salon & Spa / Home Cleaning: Services are available across Dubai and Abu Dhabi during regular business hours.
Laundry: Operates daily from 9 AM to 11:30 PM in Dubai and Abu Dhabi.What happens if I am not satisfied with the service?
Salon & Spa / Home Cleaning: Contact Careem support for assistance.
Laundry: If an item is missing, damaged, or not cleaned as expected, contact customer care for a resolution or re-cleaning.How do I book a service?
Select Home Services on the Careem app.
Add your address, choose a time, and select a payment method. For laundry, Washmen will assist with sorting items during the first pickup.Can I add extra items or customise my booking?
Salon & Spa / Home Cleaning: Tailor services to your preferences, including recurring bookings for cleaning.
Laundry: No need to pre-count items; simply hand over your bags during pickup.









