Top questions

  • What is the Send Abroad service?

    This feature enables you to send money from the UAE to other countries using your added payment methods on the Careem app.

    Send Abroad lets you transfer money from the UAE to other countries. It's a quick and easy way to support family, friends, or commitments back home.

  • Is Careem licensed for international transfers?

    Careem Pay provides international money transfers in partnership with Lulu Exchange. This service is fully authorized and regulated by the Central Bank of the UAE.

  • How to use this service?

    Simply follow the below steps:

    1. Select ‘Pay’ from the app homepage.
    2. Select ‘Send Abroad’.
    3. Enter the amount you want to send in ⃎ (or in the recipient's currency) and choose the destination country
    4. Click on 'Continue'
    5. If it’s a new recipient click on 'Add' on the top right corner
    6. Select who you're sending the money to enter the required details
    7. If it's an existing recipient, select your recipient from the list
    8. Choose your payment method
    9. Tap ‘Pay’ to complete the transfer

    Note: 

    • This service is currently exclusive to the UAE.
    • To access this service, you must complete a mandatory identity verification. Please have the following documents ready:
                - Original Emirates ID
                - Valid/Updated UAE Visa
  • How do I add a new recipient?

    Simply follow the below steps:

    1. Click on 'Pay' from the home page
    2. Enter the amount you want to send
    3. Click on 'Continue'
    4. Select 'Add' from top right corner
    5. Fill in the recipient’s bank details or account number, full name, and nationality
    6. Click on ‘Add’
    7. Select your payment method.
    8. Tap on "Pay" to complete the transfer

  • How do I edit recipients?

    Simply follow the below steps:

    1. Click on 'Pay' from the home page
    2. Enter the amount you would like to send
    3. Click on 'Continue'
    4. You will be shown a list of existing recipients.
    5. Click on the 'three dots' next to the recipients name
    6. Select 'See recipient details'
    7. Click on the 'Edit/Pencil' icon on the top right corner
    8. Enter the details you want to change.
    9. Select ‘Save’

  • How long does it take for the recipient to receive the money?

    Most transfers are verified within 15 minutes, and the recipient usually receives the money instantly after that.

    We operate 24/7, including weekends and holidays, so your transfers can be processed anytime.

    Good to know:  First-time transfers or transfers to some accounts may take up to 24 hours or the next working day Egypt: Transfers are processed within 24 hours. If you send money on Friday or Saturday, it will be completed on the next business day

    Pakistan, Philippines, USA, Australia, Saudi Arabia: Transfers are processed within 24 hours. If you send money on Friday or Saturday, it will be completed on the next business day

    UK and Europe: Transfers are processed within 24 hours, but some can take up to 3 working days due to mandatory compliance checks from both sender and receiving institutions

    Bangladesh, Turkey: Transfers are processed within 24 hours, but some can take up to 2 working days due to mandatory compliance checks from both sender and receiving institutions

    Canada: Transfers are processed within 1 working day, but some can take up to 3 working days due to mandatory compliance checks from both sender and receiving institutions

  • Where can I find my Tax Invoice?

    You will receive your Tax invoice on your email which is registered with Careem App.

  • Are there any limits on sending money abroad?

    Yes, there are limits depending on how you send the money either from your Careem Wallet or using a card.

    📱 If you’re sending from your Careem Wallet:
    Minimum amount per transfer: AED 5
    Maximum total per day: AED 25000
    Maximum number of transfers per day: 3
    Monthly limit: AED 25,000

    💳 If you’re sending using a card:
    Transfer limits vary by country. Here’s what applies:

    🇬🇧 United Kingdom
    Monthly Overall Limits: AED 450,000
    Maximum per transfer: AED 150,000
    Daily transfer limit: 5 transfers

    🇮🇳 India
    Monthly Overall Limits AED 450,000
    Maximum per transfer: AED 150,000
    Daily transfer limit: 5 transfers

    🇪🇺 Europe
    Monthly Overall Limits: AED 450,000
    Maximum per transfer: AED 150,000
    Daily transfer limit: 5 transfers

    🇵🇰 Pakistan
    Monthly Overall Limits: AED 450,000
    Maximum per transfer: AED 55,000
    Daily transfer limit: 5 transfers

    🇵🇭 Philippines
    Monthly Overall Limits: AED 450,000
    Maximum per transfer: AED 50,000
    Daily transfer limit: 5 transfers

    🇱🇧 Lebanon
    Monthly Overall Limits: USD 10,500
    Maximum per transfer: USD 10,500
    Monthly transfer limit: 5 transfers

    🇯🇴 Jordan
    Monthly Overall Limits: AED 200,000
    Maximum per transfer: AED 25,000
    Daily transfer limit: 5 transfers

    🇪🇬 Egypt
    Monthly Overall Limits: AED 200,000
    Maximum per transfer: 40,000 AED
    Daily transfer limit: 5 transfers

    🇧🇩 Bangladesh
    Monthly Overall Limits: AED 200,000
    Maximum per transfer: 90,000 AED
    Daily transfer limit: 5 transfers

    🇨🇦 Canada
    Monthly max: AED 450,000
    Max per transaction: AED 150,000
    Min: AED 10

    🇸🇦 Saudi Arabia (KSA)
    Monthly Overall Limits: AED 450,000
    Maximum per transfer: 35,000 AED
    Daily transfer limit: 5 transfers

    🇹🇷 Turkey
    Monthly Overall Limits: No Limit
    Maximum per transfer: 150,000 AED
    Daily transfer limit: 5 transfers









  • Why did my transaction fail?

    Your transaction could have failed for the following reasons:

    • Identity Verification Failure (Expired identity documentation eg: Emirates ID or Visa)
    • There was an issue with card payment
    • There was an issue with the payment processing from your bank side
  • Why is my transaction still in progress?

    Your transaction is still in progress due to one of the following reasons:

    • Identity verification is in progress.
    • Receiver verification is in progress.
    • Delay from the receiver’s bank in accepting funds.

    We will notify you as soon as the transfer is complete.

    What if there are missing documents?

    In case of a delayed transfer, we may request for additional documents* which are mandatory as part of the compliance protocol, knowing that all your data is secured every time you make a transaction with Careem Pay.

    *Receiver ID card, sender bank statement (to check the source of funds), salary slip (to check the source of funds), receiver address proof