Cookie Policy | Careem
Careem Cookie Policy
Last updated: May 2025
This Cookie Policy explains how Careem Deliveries FZ-LLC and/or its Affiliates (collectively “Careem Technologies”, “we” or “us”) collects and uses cookies and other tracking technology, and how to manage your preferences.
This Cookie Policy applies to all users of Careem Technologies mobile application, website, call centre and technology (collectively, the “Careem Platform”).
1. What Are Cookies, Beacons and SDKs?
Cookies are small text files stored on browsers or devices by websites, apps, online media, or advertisements. Cookies and similar technologies, such as web beacons and software development kits (SDKs), (collectively, “Tracking Technology”) enable us to enhance functionality, improve your experience, and help us to better understand how users interact with the Careem Platform. We use both “session cookies”, which expire when you close a browser, and “persistent cookies”, which are retained after you close the browser or application.
2. Types and Corresponding Use of Tracking Technology
We use various types of cookies and similar technologies to enhance your experience on the Careem Platform. This Tracking Technology enables core functionality, improves performance, analyzes user behaviour, and helps deliver relevant advertisements. Some of these cookies are set by us, while others are placed by trusted third-party providers. Careem Technologies uses different categories of Tracking Technology on the Careem Platform. The Tracking Technologies used across the Careem Platform, and the parties that serve them, may vary depending on jurisdiction and technology. They include:
| Type of Cookies/Tracking Technology | How We Use It | User Control (further detail below) |
|---|---|---|
| Essential Cookies (Strictly Necessary) | These cookies are required to remember your cookie preferences and apply them correctly across the website.
These cookies do not collect any personal data or track you. |
Cannot be disabled. |
| Performance and Analytics Cookies | These cookies allow us to collect anonymised data about how users interact with the website. This includes tracking page views, navigation paths and other engagement metrics. We use tools like Google Tag Manager to manage and deploy analytics tags (such as Google Analytics), which rely on user consent.
Without these cookies, we cannot fully understand how users use the site to improve performance. |
Disable via “Google Tag Manager” option in cookie banner. |
| Functional Cookies | These cookies support enhanced functionality and personalisation, such as storing language preferences or enabling features like spam prevention or Google reCAPTCHA. | Disable via “Google reCAPTCHA” option in cookie banner. |
| Advertising and Targeting Cookies | Some embedded services and tracking tags (via GTM or YouTube) may also engage in advertising tracking depending on how they are configured. You can opt out of these cookies to prevent personalised ad targeting. | Opt out via browser settings or ad settings. |
| Social Media and Third-Party Cookies | These cookies are set
by third party services such as YouTube
when embedded videos are displayed. They
may track user behaviour across websites to
support ad targeting and analytics.
Disabling these cookies will prevent certain media content (eg: videos) from displaying until consent is given. | Disable via YouTube Embeds” option in cookie banner. |
More information on Careem’s collection and use of personal data is available in the Privacy Notice for Careem Technologies. If you are accessing or using services provided by Carem Rides, then please refer to Careem Rides’ Privacy Policy found here for further information about Careem Rides’ collection and use of your personal data.
The data collected by third parties through the Tracking Technologies placed across the Careem Platform is subject to the third parties’ privacy notices.
3. Managing Your Cookie and Tracking Preferences
Careem Technologies provides options to help you manage your preferences regarding analytics and advertising cookies on Careem Platform:
- Browser Settings: You can disable or delete cookies through your browser’s settings. Instructions for popular browsers can be found here:
- Device Settings for Mobile App Tracking: On mobile devices, you can manage tracking through device settings. For example:
- On iOS: Go to Settings > Privacy > Tracking and adjust preferences for tracking.
Newer versions of iOS: Go to Settings > Apps > Careem > Allow Tracking and adjust preferences for tracking. - On Android: Go to Settings > Google > Ads and enable Opt out of Ads Personalization.
- On iOS: Go to Settings > Privacy > Tracking and adjust preferences for tracking.
- Google Analytics Opt Out: To opt out of Google Analytics tracking across all websites and apps, you can:
- Opt out on Careem’s website by selecting the “Reject Unnecessary Cookies” button on the webpage; or
- Install the Google Analytics Opt Out Browser Add-on available here: Google Analytics Opt Out.
4. Updates to This Cookie Policy
Careem Technologies may periodically update this Cookie Policy to reflect changes in our use of cookies and tracking technologies or to comply with new legal requirements. Any updates will be posted here, and we encourage you to review this policy regularly for the latest information.
5. Contact Us
If you have any questions or concerns about our Cookie Policy or how we handle your data, please contact us at Contact Us form.